Contact & Support

Have questions or requests? Contact our team anytime.

Email Support

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Community Help

Solve problems together with other users.

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Available 24/7

Help Documentation

Check detailed guides and FAQs.

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Support by inquiry type

General Inquiry

We help you with general inquiries such as service usage, account, feedback, etc.

Response time: Within 24 hours

Examples:

  • New feature requests and suggestions
  • Account management and settings help
  • Feedback for service improvement

Technical Support

We resolve technical issues such as bug reports, performance problems, compatibility issues, etc.

Response time: Within 12 hours

Examples:

  • App errors and bug reports
  • Slowdowns and performance issues
  • Browser compatibility issues

Reports and Security

Please report inappropriate content, spam, abusive behavior, etc.

Response time: Within 4 hours

Examples:

  • Report inappropriate content
  • Spam and advertising posts
  • User harassment and abusive behavior

Business Inquiry

We handle business-related inquiries such as partnerships, API integration, enterprise services, etc.

Response time: Within 2 business days

Examples:

  • Business partnership proposals
  • API integration and development inquiries
  • Enterprise service implementation

Contact Us

Please fill out the form below to send your inquiry. We will respond as quickly as possible.

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Frequently Asked Questions

Account Management

How do I create an account?

You can easily sign up with your Google account. Click the login button and select your Google account.

I forgot my password.

Since we use Google OAuth, you can reset your Google account password.

I want to delete my account.

You can request account deletion from the settings page. All data will be permanently deleted.

Features

How does the translation feature work?

AI-based real-time translation supports 7 languages. Posts and comments are automatically translated.

What is the stamp system?

You can earn various stamps based on your activities, through which you can level up and get special badges.

Is real-time chat supported?

Yes, you can use real-time chat in channels that have a chat menu.

Community

How do I create a channel?

After logging in, you can create a new channel by clicking the create channel button.

How is the community managed?

We maintain a safe community environment through AI moderation and reporting systems.

Are there community guidelines?

Yes, you can check detailed rules on the community guidelines page.

Community Support

Share experiences and get help from other users.

Visit Community

Service Status

All systems are currently operating normally.

All systems operational
Keyssue Support | Contact & Help | Keyssue